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Luveen R

1 reviews | Active since Dec 2018

31 Dec 2018, 08:58

Vodacom email address does not work

I have a vodacom email address for almost ten years now and it now all of a sudden does not work. It keeps on asking me for my password and when inserted it does not accept it. I have even requested for two new passwords but to no avail. I have called vodacom twice now and they keep referring it to the back office, to no avail. This absolutely unacceptable, why is it so difficult to resolve this issue?! I use this email on a daily basis. I need this issue resolved urgently!

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Replies (4)
Vodacom
Vodacom's reply31 Dec 2018, 09:03
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply31 Dec 2018, 11:47
Official
 Good day

We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. 

Our records indicate that your query is currently in hand with our Advanced Technical Team, refer to service request number ***. Please allow our team to investigate and resolve the query, once completed they will provide you with feedback. 

We apologize for the inconvenience and the service experienced. 

Vodacom Consumer Website Team 

Best regards,

LR
Luveen R's update02 Jan 2019, 13:03
Reviewer Update
Good day, Vodacom says that my "Vodamail Address" issue has been resolved, Vodacom's resolution is that the number that I've been using for my email address for the past ten years has been cancelled, thats vodacom's resolution to my problem, how pathetic is this resolution!!!! I wanted my vodamail email address to work and not to be cancelled what kind of resolution is this???????? For what reason has it been cancelled and why? Why can it not be reactivated? Is Vodacom not listening to me with regards to my query?????
LR
Luveen R's update02 Jan 2019, 13:18
Reviewer Update
Can someone from Vodacom Senior Management please call me in order to resolve this urgent issue that I've been battling with for 5 days now!!!! This matter has been sent back to the "back office" for the third time now!!!! This is unacceptable!!!!