MS
Marietjie S
1 reviews | Active since Nov 2012
11 Nov 2021, 11:57
Vodacom Email Address
Vodacom email Without warning you decided to delete my Vodacom email address. This is unacceptable. I use that email address for everything. You claim that I have been inactive on the email but how do you expect me to logon to my email if you don’t send me an otp. I have been a loyal client of Vodacom for more than 10 years and this is how you treat your clients. I will be cancelling all my contracts with Vodacom as soon as my upgrades are due and I will definitely not recommend Vodacom to anyone.
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Replies (3)
Vodacom's replyOfficial
11 Nov 2021, 15:02Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Nov 2021, 15:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
11 Nov 2021, 16:57Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that the Vodacom email service is being updated to a new, enhanced Premium service at a fee to continue to provide a quality email service to customers –this requires a migration to a new platform and the deletion of the old one, your Email address will remain as it. Kindly note that should you not opt in for the premium Vodamail service, then your email service will be discontinued. This will take place after 7 days of the receipt of the deletion sms.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that the Vodacom email service is being updated to a new, enhanced Premium service at a fee to continue to provide a quality email service to customers –this requires a migration to a new platform and the deletion of the old one, your Email address will remain as it. Kindly note that should you not opt in for the premium Vodamail service, then your email service will be discontinued. This will take place after 7 days of the receipt of the deletion sms.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Nov 2021, 16:57
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that the Vodacom email service is being updated to a new, enhanced Premium service at a fee to continue to provide a quality email service to customers –this requires a migration to a new platform and the deletion of the old one, your Email address will remain as it. Kindly note that should you not opt in for the premium Vodamail service, then your email service will be discontinued. This will take place after 7 days of the receipt of the deletion sms.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that the Vodacom email service is being updated to a new, enhanced Premium service at a fee to continue to provide a quality email service to customers –this requires a migration to a new platform and the deletion of the old one, your Email address will remain as it. Kindly note that should you not opt in for the premium Vodamail service, then your email service will be discontinued. This will take place after 7 days of the receipt of the deletion sms.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
MS
Marietjie S's updateReviewer Update
15 Nov 2021, 06:24So exactly how am i suppose to subscribe to the service?
MS
Marietjie S's update15 Nov 2021, 06:24
Reviewer Update
So exactly how am i suppose to subscribe to the service?