MS
Marius S

1 reviews | Active since Jul 2011

31 Mar 2017, 09:55

Vodacom Email

<p>After the recent issues that I have had with Vodacom I was hoping that this is now over and that it is in the past. But wait for it.....</p> <p> </p> <p>All of a sudden my vodamail email is not working. I am unable to log in via my phone, Internet and even using Outlook. </p> <p> </p> <p>"The login details provided are incorrect." For what reason my password has been changed no-one will know, but I have not been able to access my email at all. The last time my phone successfully synced was at 01:37 am this morning but after that nothing.</p> <p> </p> <p>Trying to reset my password online, I was informed that a pin will be sent to the SImcard attached to the number. As the Sim is used by someone else that live 200km away in a Modem, I cannot get the pin in that way.</p> <p> </p> <p>Phoned 082 111 and given the run around to eventually speak to Innocent, Ref # 1- ********** ********** . She told me that I will be phoned within the hour by an administrator to have this sorted. The call was made at 07:21. It is now 10:00 and I still do not have access to my email.</p> <p> </p> <p>The customer service at Vodacom is beyond terrible and I really need this resolved urgently.</p>

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Replies (1)
Vodacom
Vodacom's reply31 Mar 2017, 10:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,