1 reviews | Active since Jul 2011
Vodacom Email
<p>After the recent issues that I have had with Vodacom I was hoping that this is now over and that it is in the past. But wait for it.....</p> <p> </p> <p>All of a sudden my vodamail email is not working. I am unable to log in via my phone, Internet and even using Outlook. </p> <p> </p> <p>"The login details provided are incorrect." For what reason my password has been changed no-one will know, but I have not been able to access my email at all. The last time my phone successfully synced was at 01:37 am this morning but after that nothing.</p> <p> </p> <p>Trying to reset my password online, I was informed that a pin will be sent to the SImcard attached to the number. As the Sim is used by someone else that live 200km away in a Modem, I cannot get the pin in that way.</p> <p> </p> <p>Phoned 082 111 and given the run around to eventually speak to Innocent, Ref # 1- ********** ********** . She told me that I will be phoned within the hour by an administrator to have this sorted. The call was made at 07:21. It is now 10:00 and I still do not have access to my email.</p> <p> </p> <p>The customer service at Vodacom is beyond terrible and I really need this resolved urgently.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
