JP
Johan P

1 reviews | Active since Feb 2024

05 May 2024, 14:43

Vodacom email

This is a follow-up review based on experience realted to ***** where my email account was hakked and information was chaned on a quotation and there for the *****ilant bank account was paid. I posted numerous reviews related to Vodamail. Visited the Customer Care shop at Menlyn and yet no response or feedback from them. It seems as if there is no way of logging aquery related to Vodacom emails and account. Emails are hakked via their mail servers. Documentation details changed and then send-on to a person as if nothing happened. A ***** case was opened at the Police for this incident. Vodacom must be held responsible for my loss and refunded. I keep on getting "spam" mail on my email as well. I am even unable to change my email login password!!

0
Replies (2)
Vodacom
Vodacom's reply06 May 2024, 07:54
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
JP
Johan P's update06 May 2024, 16:32
Reviewer Update
Hi, I don't understand your reply. Nobody contacted me as you indicate in your reply. No feedback whatsoever was supp**** or alternative options. Yet again the call was closed similar to the previous 2 complaints. The matter foes not get resolved and you just keep on closing the calls.
I need urgent feedback and solutions please!!
Johan