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Anneri D
1 reviews | Active since Apr 2013
07 Apr 2022, 10:43
Vodacom Email
I lost access to my vodamail account. Phoned them for the last two days I can access mail again but not receiving any new mails. If you phone it takes ages to actually speak to someone and then you just get told call has been logged but can take up to 72 hours for someone to get back to me. I urgently need my mails to come through but Vodacom does not seem to care. If you ask to speak to a manager you get all kinds of stories and manager is never available. I dont have the energy to phone again and spend 30 min on phone without problem being solved. I use my mails for business and this is costing me to loose money.
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Replies (1)Vodacom's replyOfficial
07 Apr 2022, 11:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Apr 2022, 11:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
