SW
Shirley W

1 reviews | Active since Jun 2010

12 Feb 2015, 15:30

Vodacom / Elite Mobile ****s ? HUH ?

have you ever sat thru these pesky phone calls, trying to sell you their service?<br> In the last month i have had Elite Mobile selling me a Vodacom contract TWICE. First time round i said i WAS interested in taking up the offer and was required to send the usual bank statements and payslip and id, which i duely did, only to get an SMS a few days later declining the offer.<br> Low and behold, 2 weeks after that i get ANOTHER call to sell me the same contract. Very good sales person as she picked up the bank statemetns etc that i had originally forwarded. I was told that this would go to credit vetting which i did not have a problem with. I had passed the preliminary approvals.<br> DID I NOT GET A CALL YESTERDAY TO SAY THAT THE OFFER HAS EXPIRED AND I CAN NOW TAKE UP A LOWER OFFER AND PAY MORE!!!! AND THAT IT IS NOT THEIR FAULT THAT THE OFFER HAD EXPIRED WHILE VODACOM WAS DOING THEIR CHECKS.<br> <br> What the hell! they called me TWICE to sell their offer. I at NO time called them for it. They confirmed they had the relevant info!!!! and i need not send anything more to FAx ***.<br> this sort of selling is not only irritating but when they dont know what they are doing..... even wors

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Replies (1)
Vodacom
Vodacom's reply13 Feb 2015, 06:42
Official
Hello Shirley w,

We do thank you for the posting.

The matter will be reffered to a consultant who will investigate and assist with resolution.

Kind regards

Vodacom Consumer Website Team