SC
Storm C
1 reviews | Active since May 2015
03 Dec 2020, 08:08
Vodacom Elite Mobile ********
I wrote a similar review for Elite Mobile but because they are acting on behalf of Vodacom, Vodacom deserves a similar review. I was offered a contract for 20GB for R199 per month by Elite Mobile on behalf of Vodacom. For the last 3 months I have been charged over R900 for 40GB. Elite Mobile have not sent me a copy of the contract as promised. I have contacted Elite Mobile telephonically and they gave me a reference claiming the matter would be resolved in 24-48 hours. It is now over 9 days and my subsequent emails and queries have gone unanswered. This isn't just ********* it is ******** and Vodacom needs to rectify this if there is somebody out there executing contracts on their behalf.
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Replies (1)Vodacom's replyOfficial
03 Dec 2020, 11:17 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Dec 2020, 11:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
