LV
LeClue V
1 reviews | Active since Mar 2021
09 Mar 2021, 12:12
Vodacom & Elite Mobile - False Pretenses.
Useless call center - called Vodacom to cancel my contract, in return they offered me a deal with a voucher. It has now been 2 months and no voucher has been received.
When I phoned to query I found out that ELite Mobile was allocated as a 3rd party to deal with the cancellation.
I have been sold a contract under false pretenses and will no go ahead with legal proceedings to sort this matter out.
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Replies (2)
Vodacom's replyOfficial
09 Mar 2021, 13:51 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Mar 2021, 13:51
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LV
LeClue V's updateReviewer Update
15 Mar 2021, 11:12Hi,
Still no response or feedback on the issue. When will I receive my voucher?
Still no response or feedback on the issue. When will I receive my voucher?
LV
LeClue V's update15 Mar 2021, 11:12
Reviewer Update
Hi,
Still no response or feedback on the issue. When will I receive my voucher?
Still no response or feedback on the issue. When will I receive my voucher?