AB
Alvira B
1 reviews | Active since Oct 2015
17 Feb 2022, 12:54
Vodacom /Elite mobile
So they phoned me end of December to upgrade one of my lines, So they said that i will get a R 4 000 Takealot voucher if I upgrade.
Today is 14 February 2022,im paying for a contract I didn't really want, did not receive my voucher that was part of the contract . I am phoning them literally every week and they say they waiting on Vodacom .Vodacom says they need to resolve it
Elite mobile is the biggest ***** I have ever heard of and they give Vodacom such a bad name, Vodacom should stop them completely from doing any business for them Vodacom should also take ownership of their 3rd parties involved as they get business for them .
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Replies (2)
Vodacom's replyOfficial
17 Feb 2022, 13:37 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Feb 2022, 13:37
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AB
Alvira B's updateReviewer Update
07 Mar 2022, 10:15I am still waiting on feedback after submitting the proof of the contract stating the voucher amount and the voucher no for R1500.00
The above was send on 21st of Feb 2022 ,follow up was done on the 28th Feb 2022 ,and another follow up on the 03rd March with no response from VODACOM .
The above was send on 21st of Feb 2022 ,follow up was done on the 28th Feb 2022 ,and another follow up on the 03rd March with no response from VODACOM .
AB
Alvira B's update07 Mar 2022, 10:15
Reviewer Update
I am still waiting on feedback after submitting the proof of the contract stating the voucher amount and the voucher no for R1500.00
The above was send on 21st of Feb 2022 ,follow up was done on the 28th Feb 2022 ,and another follow up on the 03rd March with no response from VODACOM .
The above was send on 21st of Feb 2022 ,follow up was done on the 28th Feb 2022 ,and another follow up on the 03rd March with no response from VODACOM .