Vodacom / Elite Mobile

Well, so it goes that we were in lockdown, and with this we all cut where we can to minimize costs of living, so my Vodacom contracts are due for upgrade. On my main contract that I use daily for business I decided that I would rather lower the contract and take a lessor device with it than go for the best of the best. I contacted Vodacom and got transferred to Elite Mobile to do the upgrade and work out a deal for me. Al is well and the deal is made including the Samsung Note 10 Lite. This was on the 31st of August, today is the 9th of October and I'm still waiting for my device, according to their records the deal was made as a "no device deal" But this is not true, I have the call recording for that day when the deal was made. Even my delivery address was confirmed and was told the device will be delivered within 5 to 7 working days. After numerous attempts to resolve this problem I still have no joy, I've contacted Elite Mobile 8 times since 21 September, and not once have they contacted me to resolve my issue. Today was the last straw, I told Elite Mobile that I will terminate all 3 my contracts with Vodacom and move to Cell C if this issue is not resolved within 7 Working days. They are more than welcome to contact me on **********