Vodacom *****elent Account

Good Day I had a contract for Vodacom that was paid off completely.Then on Nov 2025 I receive an email stating I owe them R988.72.At first I ignored it because I know I do not have any active account with them.But then on 5 Nov 2025 I responded to their email stating I fo not have any account with them.Then on 4 Dec 2025 I went to Vodacom Branch in Vryburg Mompati mall.I requested that they must close the account.The manager said that he does not have the Authorization to close it ,as it iz a contract.I asked him to print a statement for the last three years.The statement goes back to 30 June 2023 and it clearly shows only zeros since 30 Jun 2023 umtill 29 Aug 2025 almost 27 Months. Then in Sept 2025 Vodacom had a sale on my account details for R653.74 and from their on a monthly instalment of R344.98 monthly.Although I spoke with Vodacom Customer Care and was in the store physically they could not resolve this problem.I insisted that I want a reprint og the transaction done on 1 Sept 2025 so that I can see what it was.He refuse to assist.I was told that Customer Care will contact me.Nothing was resolved. I went back the Vodacom Branch in Jan 2026 again the refuse to assist in closing this account. I did not agree to this contract per email,in person or over the phone.I never app**** or requested any product.They just inform me that I must pay it no listening to what I sm saying.I am unemployed and does not even have a bank account. I tried to resolve this issue but even if they call you all the want is the money no other discussion. I am really dissapointed in the way they treated me and activated a *****elent contract on my details without my knowledge or consent. Now Vodacom have handed my account over to attorneys for collection.Still no person willing to investigate this *****elent account.

Elize.