KB
Kurt B
1 reviews | Active since Feb 2013
24 Jul 2019, 16:09
Vodacom either useless or very close to useless
If I could give you a 0 star I would. Vodacom continues to hound me over R150 which they are at fault of. I cancelled my contract and told to pay x amount and I did. They calculated wrong and now 5 months later want me to pay this R150. Vodacom fails to take accountability for their mistakes. Shows how they do not value their clients. Fix your poor service
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Vodacom's replyOfficial
24 Jul 2019, 16:36 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Jul 2019, 16:36
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
30 Jul 2019, 15:10 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Vodacom's reply30 Jul 2019, 15:10
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team