VODACOM EFFED UP MY ACCOUNT

I am so dissapointed with vodacom ive been a client for more than 17 years.

In July i app**** for a data only sim i requested that the account be debited on the 8th of every month. Month1 No debit Month 2 I provided new banking details over the phone. Month 3 no debit

Eventually i got slapped with a bill of 1400

I called in August to enquire i clearly instructed the lady that 1400 was suppose to be debited on the 8 of September 2020 Great she agreed and ince again confirmed banking details 11 september i called vodacom i enquired if the payment was recieved as my account got suspended.

She called me back an hour later...confirmed that the payment was recieved and that there is a R10.00 reconnection fee.

Awesome i assume everything is in order A month later now my account is suspended On the 8th of October i went into the bank to mke cash payments 299 the usual fee.

The account number doesn't exist the account number on my invoice and the same account number smsed to me.

I called vodacom 5 times and went to the bank several times as i was advised to remove the dash from the account number by vodacom customer care. Absa account does not exist Fnb same thing Standard bank same thing Nedbank same thing

Eventually Vodastore the Oval Ladysmith KZN...they too dont know *** is going on i leave the money in the store R400.00 and tell the lady to call me when the transaction is done...she calls me at around 4pm after i called the call center again and advised them to follow up on payment with her. She couldnt excute the payment.

The Next day.

I collect the money go to Absa as advised by them still they insist my account does not exist.

I made every attempt with them but because of their negligence guess whos credit record os being messed with.

I want this contract cancelled and i will discuss with them telephonically about settling it.

I am fed up with vodacoms incompetence and very very frustrated.

I want them to pull all there records regarding this and listen to thw call recordings as a registered Fsp they should maintain records of these matters as its all happened within the last 45 days it amazes me that when i requested recordings both of the confirmation of payment they received and the invalid information and false information furnished to me they said they have no records.

I want them to call me and resolve this matter immediately.