L
Leandro

1 reviews | Active since Nov 2021

13 Feb 2024, 08:01

Vodacom

I had problems with Vodacom since 2*** / 2024 and still the case is being handled like it’s a picknick in a park the skills for business and customer support and communication is really terrible even though the fault is with Vodacom you still need to pay a bill that the negligence are at they side because why would they care they know no one wants a bad credit score well I have my facts in order and in court it will be a very strong case at my side cause clearly this is ***** that’s happening here and I’m sure this needs to go public cause garentee there is more people like me getting charged and bill over and over and still nothing is being done to the case and I refuse getting some consultant to talk to me they only know how to transfer calls or hang up on you and when I ask to talk to someone higher they’re on lunch or not there or they take the message and he /she will call you back still waiting for a call from a manager

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Replies (2)
L
Leandro's update13 Feb 2024, 08:03
Reviewer Update
Why is this site hiding dates it should show it so people can se how they don’t care
Vodacom
Vodacom's reply13 Feb 2024, 12:01
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team