CE
Cindy E

1 reviews | Active since Nov 2019

12 Nov 2019, 18:44

Vodacom

At the beginning of each conversation it is stated that the conversation is recorded. My friend, almost 80 years repeatedly asked "Hunter" the salesperson that the 5GB that she is receiving is for free. You guys put so much pressure on innocent victims that does not even understand what 5GB are....and because of the way they grew up saying no or just hanging up is not in their blood. So few days later received a sms with the amount that will be debited from her account. She cannot even affort a bread per month something we buy for her. Surely you should respect clients saying no and not force them in saying yes because it is "free".

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Replies (2)
Vodacom
Vodacom's reply13 Nov 2019, 07:22
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
Vodacom
Vodacom's reply20 Nov 2019, 08:04
Official
Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per our discussion, your query has now been resolved.  Regards  Consumer Website Team