OM
Olivia M

1 reviews | Active since May 2020

09 Jun 2020, 13:32

Vodacom

I just signed a new contract with Vodacom, which is 10gb and 100 minutes. When I called in for the contract I specifically said I wanted airtime and data and I was told I can only get minutes and I asked how the minutes work and she told me they work just like airtime and I was ok with them contract completed. Comes end of the month I only receive my 10gb with no minutes, I called in to ask why I did not get my minutes, they told me the contract does not include minutes, I asked why because I specially stated that I needed the airtime, and no answer was given and was told a person by the name of Letchie Ajoodha was gonna give me a call up today, I have not received any call. Am very disappointed with Vodacom really

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Replies (2)
Vodacom
Vodacom's reply09 Jun 2020, 14:13
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
OM
Olivia M's update11 Jun 2020, 10:11
Reviewer Update
I was told the same consultant that I signed my contract with was gonna call me, up today still haven’t received a call, is this hw u handle your matters. I have been a loyal customer for such a long time, and have not missed even a single payment but this is how you guys are gonna treat me.