VODACOM

With 17 contract phones between ourselves, children & grandchildren, we will ALL be cancelling our contracts, one by one as they expire. Advising people to follow up or take out their own insurance on Vodacom device. Quite some time back I reported a ****** phone, NOTHING was done about it! After several months we had the number sim swopped to another device to avoid losing the monthly benefits. Very much later that phone was accidently left on a vehicle that went off with it, lost on the way. When claiming on the insurance, told that the SIM is in a different device of the insured one. The branch where we had the SIM swop done, admitted that THEY should have transferred the insurance to the other device at the time of the simswop but neglected to do so. Both VODACOM & their insurance distance themselves from honouring anything, even after taking the insurance payment for several years!! Ironic that it is NOT even an expensive phone, the cheapest one of all our contracts, & VODACOM doesn't offer any rectification!!!