Vodacom

I did an online upgrade start of September 2022. When my invoice arrived end of September I noticed instead of upgrading my contract Vodacom gave me a total new contract. I contacted Vodacom on the 4th of October 2022. I followed up on 17 October 2022 and again on 20 October 2022, where for the 1st time Tumello helped me with rectifying my upgrade and and canceling the incorrect account. He also also requested that the courier collect the incorrect contract device. I thereafter followed up again on the 2nd and 4th of November 2022. On the 7 Nov 2022 RAM collected the incorrect contract devices. I followed up on when they will cancel and fix my account seeing that I am still paying for the incorrect contract. Phone calls were made on 17 Nov, 24 Nov with no luck. I then went to Facebook on the 29 Nov and followed up on Facebook the 1st and I do not know how many times after that with the same reply everytime "our escalation team is busy with your case and will get back to you" I already went to the bank to reverse some payments seeing that in this economy every cent is needed. I've been a loyal Vodacom customer for probably more than 15 years. Vodacom is now phoning because I "owe" them money and my credit score is always good and I never not pay accounts. This is really hurting my credit score and it cannot go on like this. This is unacceptable.