LW
Lydia W

1 reviews | Active since Sept 2018

01 Feb 2021, 14:26

Vodacom - Eating Data Bundles and Airtime

This last month Vodacom is EATING your MB’s. I have the experience and my friends the same... where I always could survive on 1 Gig on my phone an 10 Gig on my 3G device I had to buy data bundles 4 times during January and where had GB’s left on my contract I ran out last night. When I complained about my 3G device they said the company I work for must do so on a letterhead. I am not allowed to complain in my personal capacity. I am not the only one complaining. All my friends have the same experience... they are all complaining.. Vodacom were one of the companies that was not influenced negatively because of Covid 19. They made a lot of money because that was the only way to stay in touch with family and friends and to do your job. I thought the government said they are going to make the cellphone companies make data and calls cheaper because our country is one of the most expensive in the World... what is happening that Vodacom can get away with this???

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Replies (1)
Vodacom
Vodacom's reply01 Feb 2021, 14:38
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team