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tM
tshepo M

1 reviews | Active since Nov 2012

16 Jun 2025, 13:07

Vodacom Easy2Own ****

Vodacom Easy2Own ****med me. I was promised 100mb + 10 minutes and did not receive it. I called Vodacom call center and spoke to Treonie who passed me to Mabu who passed me to Mam Sylvia (supervisor) who refused to talk to me and I was passed on to Sylvia who gave me a number to call. No one at the call center know what is Vodacom Easy2own because they were not trained on it. I guess it's my fault for signing up when I saw red colour and the name vodacom on it. I called the agent who sold me this deal and she promise to log a query. A few days later it looked like it was resolved but now the problem has started again after a week. I want to keep my number and get out of this vodacom ****. It's only a second month and there's 8 more months to go. ***

0
Replies (12)
Vodacom
Vodacom's reply16 Jun 2025, 14:15
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team 
Vodacom
Vodacom's reply20 Jun 2025, 18:58
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, we have escalated your query to our Support Team. Based on the feedback provided for your reference number SR: A3-2PYR-HX2TR, the team has advised of the following:

 Please contact Easy2Own Support via *** for further assistance regarding your Easy2Own bundle allocation.  Regards,  Consumer Website Team
tM
tshepo M's update20 Jun 2025, 19:06
Reviewer Update
So this is not Vodacom's problem but Easy2own's problem?
Vodacom
Vodacom's reply21 Jun 2025, 14:28
Official
Dear Tshepo

Kindly contact Easy2Own Support via *** for further assistance regarding your Easy2Own bundle allocation. 

Regards

Vodacom Consumer Website Team
tM
tshepo M's update10 Aug 2025, 20:54
Reviewer Update
It's the second day without data or airtime as per agreement
Vodacom
Vodacom's reply11 Aug 2025, 11:03
Official
Dear Tshepo

As discussed in our previous communication, kindly contact Easy2Own Support via *** for further assistance regarding your Easy2Own bundle allocation. 

Regards, 

Vodacom Consumer Website Team
tM
tshepo M's update11 Aug 2025, 11:36
Reviewer Update
Is Easy2own not Vodacom....or did you load my airtime so that I call? It's the 3rd day without airtime and data
Vodacom
Vodacom's reply12 Aug 2025, 09:35
Official
Dear Tshepo

As discussed in our previous communication, kindly contact Easy2Own Support via *** for further assistance regarding your Easy2Own bundle allocation. 

Regards, 

Vodacom Consumer Website Team
tM
tshepo M's update12 Aug 2025, 09:42
Reviewer Update
Why refer me to a 3rd party. I signed up because of the name Vodacom not because of the 3rd party name. Today it's the 4th day without the promised service from Vodacom. I did not sign any SLA agreement with anyone but Vodacom signed with them. I'll keep on writing here until this issue is resolved
tM
tshepo M's update13 Aug 2025, 05:05
Reviewer Update
Day 5 and no service from Vodacom
tM
tshepo M's update14 Aug 2025, 13:50
Reviewer Update
Day 6 and no service from Vodacom
tM
tshepo M's update01 Mar 2026, 07:45
Reviewer Update
Haven't received airtime and data again since 11 February. I hope this agreement ends soon so that I won't deal with Vodacom again