Vodacom easy to blame customer for damage to phone

18th Dec '14 Booked my 1yr old Sony phone in for repairs at Vodacom repair centre PE A month later after much back and forth am told phone uneconomical to repair and is out of warranty because I damaged the charging port I query this am told to call JHB repair cntr JHB say phone is repaired and on its way to me Am happy and query why I was told phone not repairable Told sorry no phone is unrepairable I damaged it I dispute this When i finally get my phone back am immediately asked if I want a report for my insurance ( passing the buck ) Phone arrives in different condition to how it left Covers won't close whereas they did prior to booking in Again much back and forth I call Sony rep he says he needs photo damage report. I request this from Vodacom Weeks later still no report I call in Am told they will send A week later still nothing I call again and blow my gasket Finally get a report but without photos I call again and speak to supervisor am told she will send it Finally get very vague photos Am busy disputing damage as it was not noted on document when it was booked in. Feels I am being given the runaround so that I get tired and go away.