VODACOM- Eastgate SHOPPING CENTRE : Lebogang Lelwaba-TERRIBLE ATTITUDE AND SERVICE

Such a pity , that there is no option to rate with no stars.

I bought a Samsung S22 Ultra Clear cover from the store on the 29-08-2022 at 12h00, open the cover and used it for one afternoon. It was very bad quality and in 4 hours (by the time I got home),I realized that there were scratches on it, so if you leave it on any surface it will scratch.

I called this morning, spoke to Fifi on the phone and she asked me to come in with the receipt and speak to the manager, which I did today 30-08-2022 ( exactly 1 day later ) , with the receipt and the packaging (obviously opened ), when I got to the consultant, she looked at it , no communication with me, takes it to the store manager, they have a conversation in Zulu ( which I don't understand), by this time there is already 4 sales staff and the manager discussing me and the issue in their own language , then the manager comes back to me, with an irritated look on her face and says she can't help because the packaging is damaged . 1. I opened the package to take the cover out 2. it was taped closed , so the box did tear when I opened it, it didn't bother me, as I had no intention of returning it

between my husband and I ,we are spending almost R3000 on cellphone contracts, let alone the top up airtime and data and the ridiculous amounts of money we spend on accessories, and to be treated this way from Lebogang was disgusting

According to the CPA , I have 20 days to return any item that I am not happy with. provided I have the packaging and receipt which I had...

I don't want to return the item, because I changed my mind, I want to return it because it's TERRIBLE QUALITY!

I work with FICA/ CPA and client services everyday and I know 100% that this is not legal... I will be taking it further, if my refund is not concluded.

One more thing, ENGLISH should be the only language spoken in store, in front of clients, speaking in a language that I don't understand ,gives me the perception that Vodacom staff is not transparent.. can someone from Vodacom / Samsung head office contact me urgently regarding this!

i am not happy with this at all...