Vodacom Eastgate Revolting service

<p>25th February 2017 which was a Saturday afternoon my phone had lost signal I called vodacom from my company phone and had been advised that my phone had been suspended & I need to go to Vodashop with my proof of residence which I did the following day, my ticket was D71 and I was assisted at teller 6 where the consultant did not even request the documents he switched off my phone and did couple of things and was told that I was registered with Rica as a contract user so he could not understand why my account was suspended, my phone then was back online the following day which was Monday 27th February 2017 the same issue happened I called vodashop the said I need to return to the store again another consultant even said I need to go to vodaworld in MIDRAND, another consultant advised me that I need to contact Rica because they could fix the problem but what if the issue persists which I did and they sent me back to Vodacom eventually after being sent from pillar to post I spoke to a consultant and he urged me to return which I did a couple minutes late on the 28th February 2017 around 18:10 there were consultants in the store who even asked what my issue was which I explained and they advised that I must come back the following day 2 occasions little to no assistance. The fact that the issue was not resolved initially correctly is not my problem so it is vodacom responsibility to find a way to resolve the issue remotely as I went there with all my documents in order initially and the consultant did not even look at them. The service I have received from vodacom with the lack of accountability and don't care attitude is disappointing to say the least considering I pay my account on time every month with no issues but vodacom does not even care to try and meet me half way I am a working woman I do not have the time to be lingering around vodacom every day of the week. I would not recommend them to anybody and everybody should just ditch them and join Telkom or something which is exactly what I am going to do after I cancel my contract with them.</p>