Vodacom Eastgate mall has a very bad service they are only interested in making sales.

I am so disappointed and frustrated with the service I received at the Vodacom shop eastgate shop 49775. I visited the store with the intention of taking out a contract for a new phone.

However, shortly after signing the contract, I discovered a more attractive offer that provided two of the same phones for a lower price. Minutes after signing the contract when I told the supervisor on duty that I am canceling the contract and inquired about the deal he said I should take the phone and cancelations will be done in the morning by Victor the branch manager.

Yesterday morning the manager checked the phone and took it then told me he will escalate the matter and update me. I expressed my concerns regarding the lack of documentation or proof that the phone had been returned and the contract canceled. I requested a reference number or confirmation that the matter had been escalated, but the manager refused till I asked that at least he confirms on WhatsApp for proof purpose manager agreed but decided not write anything.I had to go the store later around 5pm because of no communication nor update from the store while they had the device with them. Upon arriving the manager was very disrespectful displated arrogance and had no empathy for the situation. Stating that he was under no obligation to provide me with any documentation. When I asked for paper work that the matter is being dealt with he claimed that he could not share his communication with his area manager or information regarding the escalation of my matter due to the Protection of Personal Information Act (POPI Act). However, he later offered to provide me with a email address using a Gmail account, which contradicts his earlier stance on the POPI Act. And when I told the manager that i am in talks with another dealer he then decided to now agree to message me and only to tell me that the cancelation may not happen.

Despite my repeated requests, the manager failed to provide me with any proof of cancellation or escalation of my matter. I was forced to visit another dealer, only to discover that the cancellation had not been processed, and no record of the issue existed. I am worried as i may get debit order of a device that I do not need and is not in my possession.