CK
Courtney K

1 reviews | Active since Jan 2010

20 May 2019, 10:30

Vodacom Eastgate Carol Ndlozi

I recently processed an upgrade at the Vodacom Eastgate branch Carol Ndlozi was the member of your team that assisted me. She was an absolute pleasure to deal with in the realist sense. Not only was I greeted with a genuine smile but she showed an unbelievable sense of care that I have seen from no other customer consultant. She went the extra mile, even as far as applying a screen protector even without me requesting her to do so. She was patient and made me feel as though I was the only customer in your shop. By the time I left your shop I was comfortable in the knowledge I had received, she was incredibly informative and able to answer any question I threw at her. Due to Carol Ndlozi I took a process that I was absolutely dreading and turned it into an awesome and easy experience. I promise you if every experience was like the one I had with Carol Ndlozi I would be singing Vodacoms praises at anyone who would listen.

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Replies (1)
Vodacom
Vodacom's reply20 May 2019, 12:00
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team