Vodacom Eastgate bad service

I sent my daughter's LG cellphone with job number ***8 to vodacom Eastgate for repairs. The phone was insured through vodacom. This was before the lockdown in March 2020. I went a few times but the phone was not ready. I was eventually told to come and fetch the phone. When I went there I was told that the insurance had given me a new phone.I left the shop to fetch my daughter from school. On my way there I was phoned and informed that I cannot get the phone as I have no insurance on the phone. I told the lady she was wrong. In any event I went to a vodacom store near my house to verify the information. They confirmed I had insurance on the phone.My insurance premiums were still being deducted for the LG phone. To date I am still waiting for the replacement phone.