Vodacom Eastgate Bad Customer Service - RUDE!!!

I very disappointed in Vodacom Eastgate’s customer service. We first have been struggling with the Eastrand Mall branch who has been trying to help but the repairs center kept sending broken Wifi replacements. Yesterday we went to Eastrand mall (Eastpoint) to pick up the Wifi and there it did not want to connect to the internet at all. They said we should go to Eastgate and that they can’t call to explain the situation to them to help. When we got to Eastgate’s Vodacom at 16:50 we were told to wait and then informed that the manager already left. Now first thing - he is suppose to leave a 17:00 and there was still 10 minutes left. The lady (who I don’t have a name for at the tech bar told us that its a Friday and that her Manager can leave earlier. We tried to explain that we just came all the way from Eastpoint and that it is far. She was so rude the whole way through. My mom also got angry and was getting irritated because we have been struggling for the past 2 weeks. She made remarks such as saying that its Eastpoints fault for not calling them to tell manager to stay and that if my mom did not stop complaining that she will refuse to help us. I have never seen such bad customer service. For a place that says customer is always right - your employee’s don’t know how to treat us. She even said she does not care if we put this on Hello Peter which shows me that Vodacom gets away with anything. We are all human and she treated us like dogs saying just bring the Wifi here. She never stayed calm and tried to understand our frustration. I stayed calm throughout and the more I tried to say but her manager should come back cause he left before the more she was rude. Atleast somehow the Wifi started working when she tested it. But even after this she remained rude and after my mom apologised 3 times she kept being rude and making as if we are the only one’s in the wrong. Im sorry but never again will I go to Eastpoint or Eastgate. Firstly being sent on a wild journey and the thing working suddenly at Eastgate is weird. Lastly, being treated like dogs and made fools of is not my idea of customer care.

Also don’t trust Vodacom’s online callers cause they have so many **** departments there that it just takes forever to sort. Then one gets told “thats how Vodacom has been working for years”. If that is so why don’t you improve the ****ming and bad service. Really Im over it. Atleast the wifi is working, but the lack of humanity and the ****ming online is not right! Fix it Vodacom!! It is not fair.