Vodacom Eastgate - A joke

I purchased a screen protector in June 2022. The sales rep that sold the screen protector to me told me that it has a lifetime guarantee and that if I ever have an issue, I can come in and replace the protector.

She told me to take a picture of the slip so that I always have a copy of it (I never take any photos of my slip).

My screen protector was peeling of so on 15/04/2023, I went to the same store that I purchased the screen protector from (Eastgate).

The very rude Assistant Manager, Terrance chose to escalate the situation and told me that I was telling him a ridiculous story and that if I have a problem with the ex employee who sold me the product, I must find her and make her pay me back - he did not bother to explain why he can't help me or to even find a resolution. He was rude and should almost certainly not be client facing.

He then proceeded to talk about me to multiple customers in English and his language.

Eventually he called his manager who told him to replace my screen protector but I must never come back to the store again.

To add to this, he told me that the screen protector only carried a 6 month guarantee but the I heard the lady tell another customer that it is only 3 months.

It is a store full of ****s managed by two people that do not know what they are doing.

I want a written apology from both Terrance and the Branch Manager and an explanation of why their employees do not know how long the guarantee of their products are.

This is false advertising and misleading information.

Such a pity for Vodacom.