1 reviews | Active since Apr 2018
Vodacom Eastgate
my mothers samsung tablet was taken in to have the memory card taken out that she pushed passed the slot. when she got the tablet back it just switch off and refused to turn on again. so we took it back to vodacom eastgate and was send for repairs. got it back a few days later and did the same thing. my mother is a pensioner and does not have money to drive up and down. it was taken back to vodacom for the 3rd time and it was send to samsung. got it back and it still does not work. samsung said they would phone me on thursday 5th april. never got a call. the warranty on the tablet will expire next month. this is not fair to treat a pensioner like this. help to sort this out please
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day
We regret taking note of your experience. Thank you for bringing it to our attention and thank you for taking my call.
Our repairs head office is looking into this matter. Your reference number is EC-1JBX-20NODO.
We apologise for the poor service and for any inconvenience caused.
Regards
Moddy
Good day
We regret taking note of your experience. Thank you for bringing it to our attention and thank you for taking my call.
Our repairs head office is looking into this matter. Your reference number is EC-1JBX-20NODO.
We apologise for the poor service and for any inconvenience caused.
Regards
Moddy