Vodacom, Eastern Cape, Tsitsikamma

Item: Vodacom
Rating: 1
Author: Hannah V

We have been without WiFi and have little to no signal since Tuesday morning 10h30. We have logged numerous calls through 135 and the local Vodacom call center in PE. This is the worst customer service with every excuse in the book...there is no problem, it might be your device, no one has logged a call etc

Helpful (0)

Replies (2)

Vodacom's replyOfficial

12 May 2023, 10:00

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Vodacom's reply12 May 2023, 10:00

Official

Hannah V's updateReviewer Update

12 May 2023, 12:32

We are still waiting for the promised contact from a consultant as well as from a manager in PE.

Hannah V's update12 May 2023, 12:32

Reviewer Update

We are still waiting for the promised contact from a consultant as well as from a manager in PE.