Vodacom East Rand Mall

At the beginning of the year I upgraded my account to a new tablet. The tablet was faulty so I returned it to the branch within the 7 days. 11 January. I was told I would get a call from Lucksie on the 18th or 19th January. I received no such call. On the 24th I called Lucksie at 9:40 who advised he would call me back in 15th mins. At 12:15 I called back. Lucksie advised that faulty tablet was being replaced and I should come in to collect the new tablet. I went into vodacom on Saturday 27 January at 10:15. Advised Lucksie I was there to collect. He then sauntered around the shop looking a "book". This took 10 mins. When he came back to his desk, I asked him how long this whole procedure would take. He told me 30 to 40 MINS. REALLY?

I spoke to manager HB who also advised the same. I don't understand as when I signed my upgrade contract that took 15mins. Now I must wait for over an hour to sign that I received a replacement tablet. I asked HB the manager if could cancel the upgrade as I am sure that would take less time than signing for 40 mins........He said it was against company policy. After a bit of a screaming match with HB and Lucksie. I left vodacom saying I will sort this out with competent vodacom employees. At 10:46 I received a call from HB advising I can collect my tablet. Amazing they managed to get paper work sorted in 15mins.

Sorry Vodacom East Rand mall, after your display of incompetence, I will never deal with vodacom again. Kindly cancel my upgrade and send me proof thereof