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Lisbeth R

1 reviews | Active since Feb 2024

10 Feb 2024, 18:07

Vodacom early upgrade ****

I have a 24 months contract with Vodacom which started 31 March and supposed to end 31 March this year but to my suprise when I call Vodacom customer care they insist it’s ending 14 July 2024. And they give me different reasons. Some says it’s the rule for an early upgrade, some say it’s because I paid my missed a payment so they add extra month even though I never I paid the money I missed with only a month

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Replies (5)
LR
Lisbeth R's update10 Feb 2024, 18:14
Reviewer Update
That means I will be paying for a phone for 4 extra month which will amount to R5800. I let the consultant knows that I paid up for my previous phone I upgraded from and I’ve paid my missed instalment within a month but they all insist even after I paid for all instalments I will still pay extra 4 months. No one is referring me to a clause in my contract that says I will pay extra four months.
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Lisbeth R's update10 Feb 2024, 18:16
Reviewer Update
I’ve been with Vodacom for over 15 years and honestly speaking I’m ready to part ways with them. I can’t handle this ******* from them. According to my bank statements I’m up to date and I’ve successfully paid my phone for 21 Months now. I’m wondering where does the 4 extra months come from
LR
Lisbeth R's update10 Feb 2024, 18:26
Reviewer Update
My contract started 31 March 2022 and it was supposed to end 31 March 2024 but they say it will end 14 July 2024
Vodacom
Vodacom's reply12 Feb 2024, 06:25
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply12 Feb 2024, 11:45
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.  Our records indicate that you've spoken to a Social Media Consultant as well. We've requested they make contact with you.

We apologize for the inconvenience and appreciate your patience. 
Regards Vodacom Consumer Website Team

Best regards,