OP
Olinda P

1 reviews | Active since Dec 2019

08 Jul 2024, 17:57

Vodacom Early Cancellations

Early cancellation of cellphone contract paid for in full +-2months ago and yet still being invoiced for same cellphone. Numerous call as well as numerous staff - documents not received or who knows - emails sent numerous times and endless promises - however STILL BEING INVOICED. Stores are there to do the sales however any cancellations or other problems they seem to request that the call centers be contacted and this is pointless. Need to be credited accordingly ASAP. VODACOM USELESS IN ASSISTING WITH PROBLEMS!!!

0
Replies (2)
Vodacom
Vodacom's reply09 Jul 2024, 08:21
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
OP
Olinda P's update16 Jul 2024, 10:06
Reviewer Update
Hi,

We have also responded with the relevant documents and yet again...NO FEEDBACK!!!