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Dot A

1 reviews | Active since Jul 2021

13 Jul 2021, 19:49

Vodacom Eagle Canyon

Vodacom in eagle canyon is by far the worst Fibre network I have ever experienced. Their routing to Europe gives me anywhere between 15 to 50% packet loss. 200ms to 300ms

If I connect to a VPN my loss comes down to 2% sometimes 0% it's such a joke. Their call Centre just say it's fine all the time. The network is over saturated and congested and their routing is no where near the competition. Please could vumatel, metro Fibre or frogfoot please come over build this network because it's a NOTWORK.

0
Replies (6)
Vodacom
Vodacom's reply14 Jul 2021, 06:52
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply14 Jul 2021, 12:55
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Please send us a speed test using one of the below links closest to you.
 
 You will need to select one of the links below and send the screenshot via email at ***
 
Please be advised that your speed test has to be done from a computer that is directly connected to the router via lan cable.
 
 After sending the email, you will receive a reference number. Please keep this in a safe place. 
 
Gauteng
iperfmtb.vodasecure.co.za/
KwaZulu-Natal
iperfdmo.vodasecure.co.za/
Mpumalanga
iperfmtb.vodasecure.co.za/
Free State
iperfmtb.vodasecure.co.za/
Western Cape
iperfcfo.vodasecure.co.za/
Eastern Cape
iperfcfo.vodasecure.co.za/
Northern Cape
iperfcfo.vodasecure.co.za/
Limpopo
iperfprs.vodasecure.co.za/
North West
iperfprs.vodasecure.co.za/?
 
Test`s done via Wifi will not provide conclusive results as there are other factors influencing Wifi connectivity/speed.
 
Once we receive this, we will be able to assist accordingly.
 
We also need the details below.
 
- MAC Address
 
- Serial Number
 
The MAC Address and Serial Number can be found at the back of the router.

 Regards Consumer Website Team

Best regards,

DA
Dot A's update14 Jul 2021, 20:09
Reviewer Update
So vodacom rep**** privately requesting a speed test from me. This is exactly what I am talking about. How does one pick up packet loss from a speed test. I am a data Centre engineer and run through packet inspection and pick up issues on route between SA and europe when on vodacom. Switch to LTE and run same test no packet loss..

Can a senior engineer reply please.

This is how shocking the vodacom support is.
DA
Dot A's update19 Jul 2021, 18:45
Reviewer Update
Still no reply from Vodacom. My one star rating speaks for itself.
DA
Dot A's update23 Jul 2021, 19:53
Reviewer Update
Another 4 days later no reply. Please don't go with vodacom, this is th service to be expected.. No replies on any issues
DA
Dot A's update11 Nov 2021, 20:15
Reviewer Update
All public viewers who think to go with vodacom read the above first.