VODACOM *****

I am frustrated by the fact that a contract on my name and when I called Vodacom I could get no assistance. My bank account was debited twice, and I reversed the payments both times. What stood out was that these debit orders were done without Debi-check approval. However, this has caused a negative effect on my credit profile, reflecting as skipped payments or defaults. I was advised to go into a store to enquire the origin of this and report that the contract was done *****ulently. This has also been unhelpful, since the agent there refused to even touch a button to check and assist me with any information as to when and how this contract was done. I have further been advised to complete a ***** affidavit form and do a separate affidavit from SAPS and attach a signed copy of my ID to be emailed to the ***** department. In the meantime, my credit profile is messed up, my bank account is messed up, and I do not know how long exactly this will take to be dealt with and my name cleared. This is unfair and a nightmare.