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Izak R

1 reviews | Active since Jun 2020

02 Jul 2020, 09:17

Vodacom

Since last year I am struggling with Vodacom regarding my account. According to Vodacom I am in arrears on my account. I have send my proof of payments to Vodacom more than a dozen times. According to Vodacom I have not made a payemt in Desember 2019, that is what the statement shows that I received from them. I have send the proof of payment to Vodacom to different managers showing that my payment was made at the kollonade in Desember of 2019. Yesterday vodacom suspended my business account. I have not payed my account for June 2020 so far because Vodacom has not send me an invoice yet telling me how much is outstanding for the month of June 2020 .I am now forced to look for help at AFRI FORUM and let them investigate my account at vodacom. According to Vodacom I owe them R 9800. Again I have the proof of all my payments made every month according to what I received from them except for June 2020.

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Replies (3)
Vodacom
Vodacom's reply02 Jul 2020, 11:13
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
IR
Izak R's update02 Jul 2020, 11:36
Reviewer Update
Your call center is useless I have been in contact with them for 6 months, every day the same story. The only solution for this will be for a proper investigation
IR
Izak R's update02 Jul 2020, 16:52
Reviewer Update
I have been to Vodacom today payd my account vodacom switch my phone back on just to suspend it again 2 hours later.!!!! You are busy ****ing me off I am done with Vodacom and I will not recommend you to any one ever in my life.