ZK
Zakariyah K

1 reviews | Active since Nov 2019

21 Dec 2020, 09:49

#### VODACOM

In October 2019, I app**** for a contract which i have proof of, the contract was for a p30 lite with airtime, the package cost R299.00 P/M. I was never called by an agent but the device arrived at my house. A month later vodacom debited R569.00 FROM MY ACCOUNT. The following month, the same thing happend. I called Vodacom plenty of times No one could give me answers as to why i was getting charged that amount. Eventually i got through to a man by the name of Rahim Wahab at Vodacom contractors, In january 2020 he gave me a verbal agreement that i would be refunded and that Vodacom would come collect the device. Nothing happend! i still carried on phoning vodacom but no one knows how to ****en help!! A year later, december 2020, i get a call from a lawyer saying i owe Vodacom R12000.00! FOR WHAT?? if you assholes sorted your **** out and done things correctly, i wouldn't be in this situation. I will not ****en pay a cent until You sort out the mess. I never once agreed to paying R569.00

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Replies (1)
Vodacom
Vodacom's reply21 Dec 2020, 10:37
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team