VODACOM?

So I have a Fibre account, With vodacom as my server provider. AND I HAVE RECEIVED THE WORST SERVICE EVER. Firstly they delayed the installation for like 2 months, and when it finally gets installed they double debit me on the 1st month! So I call in and explain the problem, the agent acknowledges the problem and says that the matter will be referred to the billing team and they'll get back to me shortly, they didn't! I called again after waiting a wee**** The Agent "ESCALATES" it to "URGENT" and says that they'll contact me shortly.. IT'S BEEN ANOTHER WEE****