MN
Mark N

1 reviews | Active since Aug 2021

24 May 2022, 16:01

Vodacom

I called into Vodacom contact centre from the 12-19 Aprik to relocate my Fibre line. A month later nothing has happened, I called into get info and I'm told requests were canceled. I received a new order for a new line which isn't what I want. I have been waiting 30 days for nothing and I want to cancel my Fibre line as a simple relocation can't be completed. I then get told it takes another 30 days to cancel my current line.

I honestly have had the worst experience every in a world were people work from home I am having to fight to get feedback, A courtesy call and explanation.

I want my relationship terminated with immediate effect! I will opt for a different service provide which actually operates

I want nothing to do with Vodaxom Fibre or any other vodacom products

0
Replies (1)
Vodacom
Vodacom's reply25 May 2022, 07:52
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team