Vodacom ****

I have been a long standing client of Vodacom, due the annual increases it has become very expensive to maintain therefore me cancelling my contracts that are coming to an end. I am extremely disappointed with the service I have received from Vodacom. I contacted them to cancel my contract, which is approaching its end, only to be informed that I am in arrears. This is because Vodacom has not been debiting the correct amount since 2022.

This situation is completely unacceptable. When I signed the contract, I agreed that Vodacom would regularly debit the agreed monthly amount. It is the company's responsibility to ensure accurate billing, and they failed to do so for an extended period. Now, as I try to conclude my contract, I am being told I cannot cancel because of these arrears, which are due to their accounting errors.

I sought assistance from Peter, but the help I received was unhelpful and did not address the core issue. This has caused me unnecessary stress and inconvenience. I expect better service and accountability from a reputable company like Vodacom. I hope they rectify their billing issues and handle customer contracts with more responsibility in the future.