RN
Reginald N

1 reviews | Active since Nov 2019

23 Nov 2020, 15:18

VODACOM

My big problem is still Vodacom Couple of months ago a had a review on this platform regarding Vodacom and Lock down as I am still on lock down .Vodacom said one of there people will contact me but never did. I have a data contract with Vodacom. Unfortunately due to lock down I fell behind on payments but still tried my best paying. Now I can't use the data as it off. My problem now is like i said , I am prepare to make arrangements regarding balance but i cant afford the contract and now my balance is way more and I get calls up to 3 times a day telling me to pay and no way of sorting it out. When i ask them they just say i need to pay.

Still sad for a customer as it looks like i am not working at the place I worked as it is entertainment

0
Replies (2)
Vodacom
Vodacom's reply23 Nov 2020, 16:03
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
Vodacom
Vodacom's reply23 Nov 2020, 16:03
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team