VODACOM

I am still waiting for Vodacom to give me a decisive answer on my query regarding carry over minutes as per information I was given when I upgraded to a new contract earlier this year. The sms's I recieve are confusing and not possible for me to interpret or understand. Jethro a consultant at a Vodacom outlet said to me that he himself battle to understand it? I still need to hear from the so called Vodacom Success Squad. REFERENCE NUMBER: *** Tumelo Barries Customer Care Vodacom Success Squad said that he will follow up on my e-mails to him. The response below from VODACOM? Via Hellopeter? I cannot access it. A person did phone me but confused me more. I am again sitting with my sms balances for 30 Nov and 01 Dec and God knows I DO NOT UNDERSTAND IT! Please please help me understand/interpret this confusion. I have lost all joy having a cellphone. I use it as little as possible as I do not know my minute count, what I have what is left etc.

Vodacom's reply: 06 Nov 2019, 16:47 The reviewer has rep**** privately, and only Vodacom can view this message. Why do businesses and reviewers write private replies?

REFERENCE NUMBER: *** Tumelo Barries Customer Care Vodacom Success Squad