SC
Samantha C
1 reviews | Active since Nov 2017
15 Sept 2019, 14:30
Vodacom
I have been trying to make contact with the Voda call center for 3 Days. Each time Fri, Sat and Sun I get response that call volume too high, I should go to website, or phone back. So much for Client Service. Tried Chatbot, told a Human agent will contact me that was Fri and Sat. So much for Client Service. No contact at all. Data disappearing and I am unable to send sms. You have the gall to promote yourselves claiming that you "VALUE" your customers?
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Vodacom's replyOfficial
15 Sept 2019, 15:56Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Sept 2019, 15:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team