MS
Marlon S

1 reviews | Active since Aug 2019

06 Oct 2024, 07:54

Vodacom *****

Received a call from a Vofacim representative, claiming that she can save me money as I was buying toi muvh airtime. Happy to accept abd she processed a few stuff abd then stated my bill would be R600 less per month. Fast forward my bill was then R600 more per month. Naturally I called back a miraculously you can never find the person who you spoke. In the last action I was told that the person I dealt with was from some third-party acting on behalf of Vodacom. I then told this consultant to restore my contracts to the way it was. Now I am getting calls about billing. And now I am dealing with the call centre. Priced all the payments I made was put on hold abd then cut off. Bur this person would not call back. So spent loads of time. Only now to repeat myself. This voucebot is a losd of ****. I continously ask to speak to a manager buy they never available. Only available to ***** your money. A company with no integrity limited access ability eleven when a mistake lies on their side

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Replies (1)
Vodacom
Vodacom's reply06 Oct 2024, 19:23
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team