SS
Sonwabile S
1 reviews | Active since Mar 2026
11 Mar 2026, 16:31
Vodacom ****
I took my very first contract with Vodacom with the intentions to increase my credit score, our agreement was that they deduct R249 monthly from the 1st of March( which later changed to the 10th of March) and a delivery fee of R90, Vodacom deducted 3 debits from my account yesterday that amounts to more that a thousand rand now I have to reverse the money but R800.15 cannot be reversed, meaning these people are ruining my credit score before I could even build it. I am very disappointed and I want my money!! I called them and an agent I was talking to dropped the call on me on top of all this stress!!!
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Replies (2)
Vodacom's replyOfficial
12 Mar 2026, 09:34 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply12 Mar 2026, 09:34
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
SS
Sonwabile S's updateReviewer Update
12 Mar 2026, 22:25Hi, I also went to your branch in Zevenvacht mall they could not help me, they just said I must call *** till this moment I am still not assistant and this is highly affecting me. Please call me between 12:45 - 13-15 (Lunch) alternatively you can call anytime after 15:00. I will be waiting for your call tomorrow.
SS
Sonwabile S's update12 Mar 2026, 22:25
Reviewer Update
Hi, I also went to your branch in Zevenvacht mall they could not help me, they just said I must call *** till this moment I am still not assistant and this is highly affecting me. Please call me between 12:45 - 13-15 (Lunch) alternatively you can call anytime after 15:00. I will be waiting for your call tomorrow.