aP
ahmed P
1 reviews | Active since Feb 2017
18 Jul 2023, 14:54
Vodacom.
Vodacom billed me for roaming data after me activating and receiving confirmation of a 1 GIG 100 Min roaming bundle. Phoned call centre on 135 to query and was told i was only allocated a for you 1gig 100 min bundle for 3 days. This is Daylight *******. Vodacom must get their act in order. Thats not all with vodacom. Laying complains and calling the call centre falls on deaf ears. Paying for a service that is horrible. Can never make or receive a decent phone call. Being complaining for 6 years and nothing being done about it. Area is near CBD in Johannesburg. Pathetic service and quality from Vodacom.
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Replies (1)Vodacom's replyOfficial
19 Jul 2023, 08:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply19 Jul 2023, 08:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
