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ahmed P

1 reviews | Active since Feb 2017

18 Jul 2023, 14:54

Vodacom.

Vodacom billed me for roaming data after me activating and receiving confirmation of a 1 GIG 100 Min roaming bundle. Phoned call centre on 135 to query and was told i was only allocated a for you 1gig 100 min bundle for 3 days. This is Daylight *******. Vodacom must get their act in order. Thats not all with vodacom. Laying complains and calling the call centre falls on deaf ears. Paying for a service that is horrible. Can never make or receive a decent phone call. Being complaining for 6 years and nothing being done about it. Area is near CBD in Johannesburg. Pathetic service and quality from Vodacom.

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Replies (1)
Vodacom
Vodacom's reply19 Jul 2023, 08:05
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team