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mxol M
1 reviews | Active since Sept 2011
07 Sept 2024, 12:23
Vodacom ****
In 2021 I opened an account with Vodacom, which was recorded incorrectly at Vodashop in Melville. This meant that I could not claim or benefit from the airtime and the data due to me for to years. This has not been fixed even after numerous emails and calls. I have been moved from pillar to post for three years.
Last month was my last month of the contract and I did complete the debit. Now I'm attempting to close the account so I cannot keep paying, even after the contract period, for a service I continue not to receive.
Vodacom is a ******** institution and avoid them if you can. I have never received such horrible service in my life.
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Replies (2)
Vodacom's replyOfficial
08 Sept 2024, 21:28 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Sept 2024, 21:28
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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mxol M's updateReviewer Update
11 Sept 2024, 10:12There was no contact made. Avoid them as much as possible. Do not open contracts with Vodacom it will be impossible to fix if they make a mistake and it's impossible to cancel their contract.
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mxol M's update11 Sept 2024, 10:12
Reviewer Update
There was no contact made. Avoid them as much as possible. Do not open contracts with Vodacom it will be impossible to fix if they make a mistake and it's impossible to cancel their contract.