Vodacom

I bought a Xiomi vacuum cleaner from Vodacom in Brooklyn Pretoria during Aug 2023. During December it started to give me some problems. Brooklyn could not help me, they referred me to Menlyn. Menlyn could not or would not help me. I went back to Brooklyn and spoke to the manager Alex. He was helpful in the beginning but soon gave the cleaner back to me and told me to contact the agents. The number he supp**** did not work and then that's where his helped stopped. I got a number from someone else in Vodacom by the name of Simon. I contacted Simon and he promised to help. After more than 48 hours it still remains a promise with no action. My point is this: If I buy a car from a dealer and there arises a problem, the dealer don't send me to the importer or manufacturer - he fix it himself. Why is the service of Vodacom and Xiomi so utterly poor? Vodacom is great for phones and laptops but never ever buy a vacuum cleaner from them. Vodacom you need a shake up!!!!