1 reviews | Active since May 2021
*********** Vodacom
I logged a complaint on 8 Aprol 2025 due to having no network. I had to phone back again 0n 23 April 2025 just to be told that the call was never escalated. I was put through to a supervisor called Lebo who assured me that he will take care if my case and make sure that it gets resolved. Was phone on 25 April to check if the network has improved. I told the operator that there has been no improvement. Phoned again today and the technicians are still investigating the problem and the supervisors and managers are all off due to the public holiday!#^#^&#*£ I pay you for a service, not to hear that there is no one who can help me and that your technicians are so *********** that they need 21+ days to investigate a network issue and still have n clue as to what they are doing! Your service is pathetic! While MTN has full signal YOU have nothing and I have to sit without any signal! Not sure who hired your technicians and operators but that person should also be fired for incompetence
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
