FH
Felicity H

1 reviews | Active since Jul 2024

12 Aug 2024, 11:33

Vodacom

First up I dont even rate Vodacom 1*. It is disgraceful that I have to air my grievance on this public platform. Vodacom just is really not trustworthy. On the 4th of July 24 It was confirmed that vodacom had put F r a u d on my account and profile. They undertook to do certain things. None of which has happened. I then had NO communication from them till the 6th August when I received my August Bill. They have re-instated my original contract that i had with them but at more that double the price. On the 8th of August I went into 1 of their branches and cancelled my contract. I insisted that it was to be cancelled not pre paid. I was then assured that it was CANCELLED. But later that day I received a confirming email to say that the change to Prepaid would be made at the end of the month. What dont they understand. ?? I want my contract CANCELLED. And I'm not paying double for my original contract seeing they did the F r a u d on my account....not me. Its best I just get out of Vodacom. They are not a company I can trust,.

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Replies (1)
Vodacom
Vodacom's reply12 Aug 2024, 12:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team